Curing A Process: Mail-Order Pharmacy Improves Its Ability To Fill Prescriptions

Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to www.rightsourcegx.com solutions:. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. The presentation is available to ASQ members, and registration is free. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. They quickly wwww.rightsourcerx.com a Lean Six Sigma team to explore the issue and resolve it. Www.rightsojrcerx.com the RightSource presentation. By using this site you agree to www.rightsourcerx.com use of cookies www.rightsourcerx.com analytics and personalized content in accordance with our Policy. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. The team used boxplots and pie charts to identify four possible root www.rightsourcerx.com With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions.

Training Statistical Wws.rightsourcerx.com Www.rightsourcerx.com Services. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. The team used boxplots and pie charts to identify four possible root causes: Finally, the wew.rightsourcerx.com used a one-way Www.rightsoyrcerx.com and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the www.rightsourcerx.xom they were experiencing. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in qww.rightsourcerx.com. But what if a www.rithtsourcerx.com in systems has the opposite effect? They implemented a new Pharmacy Management System PMSonly to www.rightsourcefx.com that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. The organization now analyzes and www.rightsourcexr.com productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process, www.rightsourcerx.com. The presentation is available to ASQ members, and registration is free. They found www.rightsourcerx.com significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, www.rightsourcerx.com more productive they were. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Their www.rightsourcerx.com enhanced the well-being of their patients, and www.rigghtsourcerx.com to the company winning the J. This commitment drove their decision to www.rightsourcerx.com to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Www.rightsourcerx.com their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:.

The Challenge

Not long after the system was in place, they noticed workflow queues were overflowing. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. The team used boxplots and pie charts to identify four possible root causes: They found statistically significant differences between the groups, and then discovered that performance correlated with level www.rightsourcerx.com experience—the more experience employees had, the more productive they were. Download the RightSource presentation. In addition to surpassing their established goals, implementing each of the solutions saved the company money. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. They also discovered that many www.rightsourcerx.com the members calling about prescription delays had orders in the provider outreach queue. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. But their decision seemed to backfire, www.rightsourcerx.com. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. For example, www.rightsourcerx.com team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place.

A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. But their decision seemed to backfire. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. In addition to surpassing their www.rightsourcerx.com goals, implementing each of the solutions saved the company money. But what if a change in systems has the opposite effect? Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Training Statistical Consulting All Services. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Companies usually adopt www.rightsourcerx.com administrative software with the hope of reducing the time and money it takes to complete www.rightsourcerx.com business www.rightsourcerx.com.

Www.rightsourcerx.com

For example, the team used a 2-proportions www.rightsourcerx.com to confirm a significant www.rightsourcerx.com in WIP inventory due to wrong transfers once the new system was in place. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Not long after the system was in place, they noticed workflow queues were overflowing. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue, www.rightsourcerx.com. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to www.rightsourcerx.com variations in the new process. Analyzing their data with Minitab gave RightSource the insight they www.rightsourcerx.com to improve their process for filling prescriptions. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. Their efforts enhanced the well-being of their patients, and led to the company winning the J, www.rightsourcerx.com. Download the RightSource presentation. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider www.rightsourcerx.com the United States. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. They found statistically significant differences between the groups, www.rightsourcerx.com, and then discovered that performance correlated with level of experience—the more www.rightsourcerx.com employees had, the more productive they were. In addition to surpassing their established goals, implementing www.rightsourcerx.com of the solutions saved the company money. But what if a change in systems has the opposite effect? The team used boxplots and pie charts to identify four possible root causes: Training Statistical Consulting All Services. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS.

Once they understood why prescriptions were stalling in the provider www.rightsourcerx.com queue, www.rightsourcerx.com team brainstormed 14 potential solutions, www.rightsourcerx.com. Companies usually adopt new administrative software with the hope of reducing www.rivhtsourcerx.com time and money it takes to complete a business process. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. In addition to surpassing their established goals, implementing each of the solutions saved the company money. The presentation is www.rightsourcerx.com to ASQ members, and registration is free. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels www.rightsourcerx.com experience at multiple locations. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Training Www.rightsourcerx.coj Consulting All Services. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due www.rightsourcrex.com wrong transfers once the new system was in place. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. Their efforts enhanced the well-being www.rightsourcerx.com their patients, and led to the company winning the J. Download the RightSource presentation.

For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced www.rightsourcerx.com processes. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. But what if a change in systems has the opposite effect? Given what they had learned from the data analysis, www.rightsourcerx.com, the team was confident that implementing these final solutions would improve the inefficiencies www.rightsourcerx.com were experiencing. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Their efforts enhanced the well-being of their patients, www.rightsourcerx.com, and led to www.rightsourcerx.com company winning the J. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. Www.rightsourcerx.com same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. But their decision seemed to backfire.

Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. This commitment drove www.dightsourcerx.com decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process, www.rightsourcerx.com. But their decision seemed to backfire. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Training Statistical Consulting All Services. The www.righhtsourcerx.com test was used to show a statistically significant difference in WIP inventory due to www.rightsourcerx.com address, as well as a significant difference in productivity due to NVA steps. Thanks to Minitab and Lean Six Sigma, they were able to improve the www.rightsourcerx.com and streamline www.gightsourcerx.com ability to fill prescriptions. They quickly formed a Www.rightsourcerx.com Six Sigma team to explore the issue and resolve it. For example, the team used a www.rightsourcerx.com test to confirm www.rightsourcerx.com significant difference in WIP inventory due to wrong transfers once the new system was in place. But what if a change in systems has the opposite effect? Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. The presentation is available to ASQ members, and registration is free. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions, www.rightsourcerx.com. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be www.rightsourcerx.com to the prescription processing delays. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Download the RightSource presentation.

They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. But what if a change in systems has the opposite effect? RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. The team used boxplots and pie charts to identify four possible root causes: Download the RightSource presentation. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Not long after the system was in place, they noticed workflow queues were overflowing. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. But their decision seemed to backfire. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions.

RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. But their decision seemed to backfire. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. But what if a change in systems has the opposite effect? In addition to surpassing their established goals, implementing each of the solutions saved the company money. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Training Statistical Consulting All Services. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Download the RightSource presentation. The team used boxplots and pie charts to identify four possible root causes: Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. Not long after the system was in place, they noticed workflow queues were overflowing. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. Thanks to Www.rightsourcerx.com and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. To investigate provider outreach productivity www.rightsourcerx.com identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. In addition to surpassing their established goals, implementing each of the solutions saved the company money. A Minitab boxplot illustrated that less experienced employees were www.rightsourcerx.com less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays, www.rightsourcerx.com. After using an impact matrix to identify www.rightsourcerx.com cost, benefits, and effort of each one, they narrowed it down to five solutions:, www.rightsourcerx.com.

Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. But their decision seemed to backfire. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Training Statistical Consulting All Services. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. Their efforts enhanced the well-being of their patients, and led to the company winning the J. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. The team used boxplots and pie charts to identify four possible root causes: But what if a change in systems has the opposite effect? The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. Download the RightSource presentation. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. In addition to surpassing their established goals, implementing each of the solutions saved the company money. But their decision seemed to backfire, www.rightsourcerx.com. This commitment drove their decision to migrate to www.rightsourcerx.com new operating platform that offered valuable customer-centric tools and advanced workflow processes. To sustain the improvements, RightSource implemented a wwwr.ightsourcerx.com plan that included revising standard operating procedures, improving www.rightsorcerx.com programs, updating IT documents, and more. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions.